ALL live edge items will vary in width on each individual slab. The shape of the tree determines the shape of a live edge piece. Live edge slabs are rarely consistent in shape, so if you are looking for consistency, live edge probably is not the way to go.
any table that is made from multiple planks or pieces of lumber have the highest probability of slightly moving, cracking, or slightly warping on a section over time. This has to do with the wood swelling or contracting with its environment. We take ALL measures to avoid this and keep it from happening, but since wood came from a plant and was once alive, it has pores and can move over time (this is why homes pop and creak or fence posts warp). This has only happened in a few reported cases out of hundreds sold, but there is always the potential, so please care for your table like a new car/vehicle. Please wipe your table regularly (especially if an outdoor BOSS or Modern Farmhouse table) with a danish oil, Howard Feed N Wax, or any wood conditioner for the first few months until the wood acclimates to its new environment.
Any items that are approved (color, texture) via photographs and if no questions are asked regarding the table/item before shipping occurs, then all return fees are the sole responsibility of the customer.
*Returns for full refunds are at the sole discretion of WG and since everything we do is "custom", all furniture item sales are final once the item has been approved by the customer (via multiple photographs) and shipped. We urge customers to ask any questions about the items before shipping. If the item was a "live edge slab" or piece of wood and was approved and picked out by the customer, then customers have 24 hours to cancel the order before WG starts cutting and working on that item. After that, refunds aren't available (due to the custom nature of what we do). WE CAN NEVER guarantee how a slab will look and each slab is unique and comes from nature. We can only use previous pics from similar slabs/species to use as a reference to show customers (each piece is unique). Refunds on other custom furniture items (such as mantels. slabs, and barn-wood items), are only given if the item was damaged via shipping, major parts were missing or defected (broken table legs, bracing, or missing parts), or if the customer receives the wrong or incorrect order (again, photographs should eliminate this from happening and all questions or concerns should be voiced before the delivery of the item). Items such as barn wood mantels and barn-wood shelves are authentic and full of age marks, character marks, and aren't perfectly level at times. These items are over 100 years old and WG can't guarantee that they will work for your needs. -So, if a customer has a pre-existing structure such as a base, wooden corbels, etc... then understand that a authentic barn beam or planks may not be the best fit and WG can't guarantee that it will set flush. Although, we do our best to fit items that are free of defects and level, due to the age of the item, there is no guarantee. -These items are 100% original and custom and are void of a refund once shipped (unless damaged). If a customer never questions an item before it is shipped (color, size, specs, etc..), then WG assumes that the customer is approving that item and will ship it 48 hours later, refunds are then forfeited if a customer has later color or spec concerns. *If a refund or exchange is approved by WG: All refunds/exchanges will be given after the item has been shipped back to WG and packaged according to legal shipping standards. If a customer has an issue about their item (whether cosmetic, functional, etc.) WG will work to the fullest to resolve the issue. If the customer and WG can't come to an agreement, then occasionally Etsy's Safety and Trust Team will intervene to resolve the issue to the liking of both parties. This is rare, but encouraged in rare situations. If the customer decides to "freeze" or place a "stop payment" on an item, while the furniture item is still in their possession. Then the property is no longer the customers and now is the property of WG. -All return shipping and packing related charges/fees will be the sole responsibility of the customer. If the customer does not return the item within 1 week of a "stop payment" and provide sufficient proof that the item(s) are en-route, then a $75 weekly fee will be charged for all items under $500 in value, a $100 weekly fee for items over $500 and under $1000, and a $150 weekly fee will be applied for all items over $1000 in value. This charge will be sent to the customers email and home address via a legal LLC invoice. If the customer decides to not pay the their fees or return items, then Wicked Grain works with both credit and collection agencies to make sure the item and fees are collected. Please do not allow this to happen!
Damage During Shipping:
Customers should carefully inspect all items at the time of delivery and note any obvious damage on delivery receipt. Damage during shipping must be reported to Ansuz Balder Magni (ABM) Wholesale Indonesia within 3 days of receipt or a claim can't be made. Ansuz Balder Magni (ABM) Wholesale Indonesia must see photos and proper documentation as proof of damage. We will work with the shipping company/courier to have the item picked up for return and can either issue a refund or begin the replacement piece. If the customer decides to have a replacement piece or repair made, then the refund is void after construction begins. If a customer contacts Ansuz Balder Magni (ABM) Wholesale Indonesia and reports damage, but doesn't follow up their report by calling/emailing us with all proper documentation within 10 business days, then the customer is liable for filing the claim with the courier and Ansuz Balder Magni (ABM) Wholesale Indonesia will not be held liable. If the customer choses to use their own shipping company, then the customer is 100% liable and responsible for the claim process.
Naturally Occurring Changes:
If one of the naturally occurring events described above (checking, cracking or
movement) occurs to your piece and you deem it unacceptable, it is at the
discretion of Ansuz Balder Magni (ABM) Wholesale Indonesia to accept the item for return (please read the receipt before purchase). The customer has to notify Ansuz Balder Magni (ABM) Wholesale IndonesiaWG of the issue within 30 days of the purchase. **Clear coat finish doesn't warrant a refund of any kind and all finish related questions, must be addressed before shipping. Most live edge slabs will have checking, natural cracking, knots, etc.... so if those natural defects are troublesome for a customer, then live edge slabs or live edge furniture should probably be avoided. WG can and will fill cracks or voids with a epoxy resin or filler upon customer request. ALL slabs are treated with a matte finish under all of our DIY and slab listings, unless specifically purchased under the bar slab listing. Customers are urged to use a wipe on poly or danish oil to add more sheen and to care for the slab over time. If Wicked Grain accepts a return, a replacement item will be given, however, the client will be responsible for the original, and return, shipping and handling charges and must notify WG within 10 days of receiving the item. (please read care tips and instructions regarding adding sheen and caring for slab wood).
Recommended products for conditioning your wood table (hard or soft wood): Howard Brand Feed n' Wax, Minwax danish oil, Minwax wipe on polyurethane, lemon oil, any wood conditioner, or a tung oil of your choice. Please wipe weekly or at least a few times a month for the first couple of months and more frequently during the dry winter months until the wood acclimates! This can take up to 1 year of being in the homeowners possession.
If Wicked Grain deems that there has been a defect in craftsmanship (broken or missing parts), damage, incorrect measurements (opposite from what is on the receipt), loose legs or bracing, or incorrect items were shipped, then WG will provide you with a replacement item or a refund/credit will be issued for the items and shipping charges as agreed between client and WG. This must occur within 60 days of the purchase and adequate proof must be provided to show that any damage wasn't due to customer use, wear and tear, not tightened table legs, uneven floors, lighting effecting the color, and customer damage during installment. Any item that has been deemed to have defects, due to fault of WG, will be properly compensated at the discretion of Wicked Grain or WG will find a local woodworker and will arrange for them to fix the issue(s). The woodworker will be chosen by WG. **Clear coat or finish issues, do not warrant a refund and all finish related issues must be questioned or resolved before the item(s) ship. WG can provide multiple photographs from a variety of angles and lighting. If the items ships and WG is at fault, due to a "finish" or clear coat related issue, then we will work with the customer to correct the issue immediately. If the customer refuses our help or chooses to go with a private worker, leave a negative review, or file a claim before WG is allowed to correct/resolve the issue, then all repair costs will be the sole responsibility of the customer.
Change of Order/ Cancellation:
Wicked Grain understands that hardships occur and that sometimes, due to financial obligations or other reasons, a customer may want to cancel or do a last minute change to their order (downsizing, change of wood, stain color, etc...). If this occurs, the customer is liable for all fees that apply to the change or cancellation. If a project has already been started, materials have been purchased, and wood has been cut, then all refunds are void and the customer isn't eligible for a refund. This is due to the the custom nature of the items and the cost of the wood/materials. If WG and the customer work out an agreement on a partial refund, then the customer is still responsible for the materials purchased/used/cut down pertaining the their custom piece (this is at the sold decoration of WG).
Due to the one of a kind nature of many of our pieces, a portion of our product line is "made to order". Once an order is placed for a made to order piece, the wood is purchased specifically for that piece, so If there is any change to an order, contact us immediately so that both parties can make the necessary changes or work something out. We work M-F from 9-6 pm Denpasar time, please be patient if you email us on a weekend, we will answer as soon as possible. Thank you!
An order will not be started until the deposit, or payment to Etsy, has been received. All lead times promised are based on receipt of deposit/payment. The balance (including shipping and handling) is due upon completion and prior to shipping. Deposits or payments are non-refundable if the order is canceled after production begins. If a cancellation request is received before production has started on an item, a refund can be only be issued at the discretion of Wicked Grain, due to the custom nature of everything we do. Slabs and barn wood items are non refundable and are 100% custom unless damaged during shipping (please notify us within 10 days of the item arriving). Slabs can vary in width and will not be consistent. By ordering a slab, the customer understands this and we are not liable for variances on the edge. We will do our best to meet your size or average, but the size can exceed or go under the desired width by 1-2". If the customer doesn't approve before shipping, then WG will do everything to make sure the finish and slab/barn wood furniture item are to the customers liking. If the customer had unique engraved, custom welding, or custom cut pieces....then the item is non refundable (stain color doesn't qualify for a refund and each board and piece of wood is unique). If the piece is approved, all liability is on the customer for the item, unless it is broken during shipping. All custom orders will receive a "custom" listing and will be sent to the customers email. Customers are to read the receipt before purchase to make sure all information is correct. Once the purchase has been made, then the customer is approving the specifications for their items. All questions/concerns about installation or care of the slab/item should be voiced before shipping or on the receipt. WG is not liable for damage caused by the customer during installation, moving their furniture item, moving company damage, or wear and tear over time.
Customers have 14 days after the completion of the custom item to pay the balance in full. If the balance is not fully paid, then the item will/can be resold and the deposit will be forfeited. Wicked Grain will not hold or store items, due to the space in our small shop. -Items held with permission, can be subject to a $20-40/week storage fee, depending on the size of the each item. If you are traveling or for financial reasons can't pay the balance or shipping fees upon completion of your item, please communicate your reasons to WG, so we can work with you. If we do not here anything from the customer after 1 week from completion, then fees will be assessed to any balance that you may owe.
Smaller items can be shipped via ground carrier. Larger items, particularly tables over 4 feet in length, will need to be sent via freight. We can discuss your options with you once your custom order has been finalized. NOTE: At the time a custom order is placed, a shipping estimate will be given, but is subject to change due to shipping company charges at time of completion. Another estimate will be given at time of completion and the client will be responsible for shipping upgrades or additional shipping charges from original shipping estimate. Estimates are valid for 48 hours. Wicked Grain recommends that customers look up shipping rates and fees and set up shipping on their own, so that they feel comfortable with the courier and can communicate with them throughout the process. **IF WG takes on the responsibility of helping with setting up shipping, then WG is NOT liable for any damages that occur with shipping or delivery dates. Our sole responsibility is to make a custom piece, pack, and ship out.
**Wicked Grain recommends shipping ALL larger items and tables over 4 feet long via Freight to avoid shipping damages. Although Wicked Grain packages all items to shipping code, larger items are more prone to being damaged during the Ground shipping process/method. If a customer still chooses to ship a qualifying larger item (ex. a table up to 5' long x 36" wide) via Ground and it becomes damaged, but is packaged properly, the customer accepts liability for the claim. If the item is shipped via Freight, then Wicked Grain will help the buyer with the claim, call tag, refund, or compensation. Once an item is approved by the customer (via photo) and sent, any additional changes that the customer may want to their items are the sole responsibility of the customer and not WG (cuts, stain color, etc...). Exact dimensions and specific cuts must be on the Etsy receipt and under the purchase or "order" notes on the deposit payment or the customer receipt. If a buyer/customer is dis-sastified with the arrival of the item and has complaints that solely have to do with "shipping" then WG isn't liable and all complaints need to be taken up with the shipper/courier.
If a customer chooses to ship a live edge slab or a live edge item/piece of furniture via Ground. Broken off bark or chipping in the "sap wood" of the live edge during the shipping process, doesn't consist of an item being broken. This is a simple fix that consists of the customer lightly sanding the damaged or chipped portion with sandpaper and a sealant of their choice. WG also tries to get all cuts within 1-2" of a desired specification with a live edge. This is due to the outer shape of the tree and making it almost impossible to achieve accurate widths, unless we are using all straight edge cuts. If an item is damaged, Wicked Grain needs to be notified immediately so that we can review the photos and either choose to file a claim OR to replace the item. -PLEASE contact WG before leaving any negative feedback on our shop page. We are a small business and family owned and rely heavily on reviews. We will do our best to work with you to resolve the situation.
**Shipment never arriving or being stolen: this has never happened in our time with shipping items, but if it does, WG will work with you to track or locate your item. However; if the customer lives in an area that would be considered "higher" risk for the item to be taken or stolen from their porch or front door area, then it is up to the customer to inform WG to notify our GROUND courier that a signature is required for the customer to receive the item. If the customer doesn't notify WG, then we ship your item via FedEx Ground "standard 2-3 day shipping" front door drop-off service. We send tracking numbers and shipping notifications to the customers email that is linked to their Etsy account. It is up to the customer to track their packaged and to contact the courier with shipping related questions. Our job is to create, get approval, pack, and ship. -Not track the customers package. Thank you!